Refund Policy – My Sculpt Aura

💰 Refund Policy – My Sculpt Aura

At My Sculpt Aura, we want every customer to be completely satisfied with their purchase.
If, for any reason, your order does not meet your expectations, you may request a return, exchange, or refund under the conditions described below.

Right of Withdrawal (14 Days)

In accordance with Article L221-18 of the French Consumer Code, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal — without the need to provide a reason or pay a penalty.

To exercise this right, please inform us of your decision by email at:
📩 contact@mysculptaura.com

Once your request has been approved, we will send you the return instructions (address, tracking number, etc.).

Return Conditions

To be eligible for a return, items must:

Be unworn, unwashed, and undamaged
Be in their original packaging
Include the invoice or order number

Items that do not meet these conditions unfortunately cannot be refunded or exchanged.

Return shipping costs are the responsibility of the customer, except in cases of our error or a defective product.

Non-Refundable Items

The following items cannot be refunded:

Gift cards
Sale or discounted items (unless defective)
Hygiene products or underwear whose packaging has been opened

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5–10 business days using the same payment method used for your purchase.
A confirmation email will be sent once your refund has been processed.

Defective Products or Order Errors

If an item arrives defective, damaged, or incorrect, please contact our customer service immediately at contact@mysculptaura.com and include:

Your order number
A photo of the affected product

We will cover the return shipping costs and offer either a replacement or a full refund.

Delayed or Missing Refunds

If you haven’t received your refund after the expected timeframe:

Check your bank account.
Contact your bank — processing times may vary.
If the issue persists, contact us at contact@mysculptaura.com and we’ll resolve it quickly.